Refund Policy
At Jery Jo's Bridal Boutique, we strive to ensure your satisfaction with every purchase. Please read our return policy carefully before making a purchase
Return Eligibility
We accept returns and exchanges within two days of the purchase or delivery date, whichever is later. To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with tags intact.
Items Not Eligible for Return
Customized or personalized items, Sale products, Earrings and other pierced jewelry (for hygiene reasons) are not eligible for return or exchange.
Return Process
To initiate a return or exchange, please contact us at [contact information] within the specified return period. You will be responsible for shipping the item(s) back to us securely packaged and with a tracking number (if applicable). Upon receiving the returned item(s), we will inspect them to ensure they meet the return eligibility criteria.
Exchange or Store Credit
Instead of cash refunds, we offer exchanges for items of equal or lesser value, or store credit for the purchase amount. Store credit will be issued in the form of a gift card or voucher, valid for use at Jery Jo's Bridal Boutique.
Return Shipping Costs
Customers are responsible for all shipping costs associated with returns, except in cases where the return is due to our error (e.g., wrong item shipped).
Refunds for Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us with a product unboxing immediately. We will arrange for a replacement or issue store credit upon verification of the issue.
Non-Refundable Fees
Shipping fees and any applicable taxes or customs duties paid at the time of purchase are non-refundable.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact the customer care team with your complaints/ feedback at jeryjosbridalboutique@gmail.com